Open questions RSS

Here you can see questions asked by other users. If you answer these question, your answers may be inserted into the FAQ.

Date / User Question  
2009-10-21 17:16
Tracey Boxtell		DOS/Datapax 6 Support:
Good Morning, We need to increase our Invoice Number Range. Is this possible? We also need to talk to someone in relation to upragrading to Windows. We purchased the windows program last year but have not yet switched across. We have upgraded our server to cope. Who do we now talk to? Thanks Tracey 		Answer
2009-10-28 09:56
Amatos Bakery		Access/Datapax 7 Support:
We have datapax 7.1.0.685 on three computers and need to down load the full version on a new computer and update the other two computers		Answer
2009-10-28 15:41
Craig		Access/Datapax 7 Support:
Hello, Where would I find the latest updates for Datapax POS? We're currently on 7.1.0.677 Thanks! 		Answer
2009-11-12 10:04
Carrie Kotwas		Access/Datapax 7 Support:
Hi, Customer Route and Drop sequence information is incorrect on Picklist by Route reports. ~General Menu>Production Data>Picklist by Route. Please call or email me. Thank you, Carrie phone (720)216-4012		Answer
2009-12-21 15:16
DEBBIE		SQL/Datapax 8 Support:
how do I stop my route collection sheets from printing out the invoice # twice		Answer
2010-01-04 15:05
Robynn		DOS/Datapax 6 Support:
I'm trying to post payments into the system but am getting an error to re-establish pointers. I've run this utility twice but still get the same error message. There were a couple accounts that let me post a payment but the majority will not. How do I fix this ASAP?		Answer
2010-01-05 19:18
therese ngo		DOS/Datapax 6 Support:
After closing off 2009, i now can't apply payments received from customers. Also statements list invoices from customer A under customer B's name/address and so forth. We have tried to re-establish pointers numerous times but it doesn't help. You assitance would be much appreciated		Answer
2010-01-18 16:37
Brendan Ngo		SQL/Datapax 8 Support:
Dear All Could you please give an Update on the AR issue in datapax. The AR pointers don't seem to be pointing in the right direction and we are also unable to see Open items for clients in AR. In the end also we are not able to allocate payments, make credit notes and so on. I know there are generic statements that Datapax are aware of the problem but we are n Australia and we need answers Brendan Ngo 		Answer
2010-01-20 13:16
May Hsueh		DOS/Datapax 6 Support:
We purchased the Datapax software years ago and have since switched to another system. However, we are now trying to use Datapax again to generate nutritional values for our products. However, some required values are not calculated (e.g. trans fat). Can this version 6.3 still generate valid nutritional facts or are the upgrades that we have to purchase in order to create compliant nutritional information?		Answer
2010-01-26 21:45
Angie Quiin		DOS/Datapax 6 Support:
Went to Flexbake need to import data for DOS Datapax.		Answer
2010-05-05 15:59
Jim Chudnovsky		SQL/Datapax 8 Support:
We currently use the "Customers orders chart" to pack out orders for different customers. Most charts we print have up to 6 pages (8.5" x 11") because we have many customer columns that are blank but still print. Is there another chart/report we can print that will list products by product groups only from customers that have an order?		Answer
2010-05-21 09:21
Michael Rickard		Access/Datapax 7 Support:
I asked a week or so ago how to make a hot backup of the program. I didn't write down the steps because I was driving though. I remember that I needed to copy the .mbd files, which I can find and copy, but the program is still asking me for my start up code and all that and I don't have it anymore. I have all the other codes but I remember the tech support saying I didn't need it. I just can't remember the step following copying the database files. Thanks!		Answer
2010-08-27 12:17
John Bayne		Access/Datapax 7 Support:
can datapax software work with windows 7 		Answer